How much do we need to know about the problem before we call?

Very little. Tell us what's going wrong or what you want done, which systems are involved and what result you need. Error messages, logs and any documentation you already have help us size the work.

Do you work with the MDM we already have?

We work with Jamf Pro, Mosyle, Iru, Microsoft Intune and Omnissa Workspace ONE. If you use a different MDM, tell us which one when you book, and we'll say whether we can help.

What if the task turns out bigger than expected?

Then we can make it a separate project. Once we know what it involves and what it depends on, we plan it with you and send you a quote.

How is this different from Axtero Managed IT?

Here you book specific Apple work, and your own team keeps running IT day to day. With Axtero Managed IT, we take on the day-to-day operations and support set out in the service agreement, for a fixed monthly price.

Apple expertise on demand

Your IT team knows its systems well, but Macs and iPhones aren't its speciality. So Apple jobs sit at the bottom of the list, or someone works them out by trial and error. We join your team as its Apple specialist and do that work with them.

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Problems we fix

Macs that fall behind on updates
People click “Later” until half the office is on an old macOS. Since macOS 27, Macs ignore the old MDM update commands and deferral settings, so update rules built on them have quietly stopped doing anything. We move them to declarative device management and check that the updates install.
Microsoft sign-in that keeps failing on Macs
Platform SSO should let people unlock their Mac and open Outlook and Teams with one Microsoft sign-in. When the settings in Entra and the MDM don't match, registration fails and people get password prompts or blocked apps. We look at both sides and fix the settings that clash. If your company signs in with Okta or Google Workspace, we connect Macs to those too.
Returned Macs locked to someone else's Apple Account
Someone leaves and hands back their MacBook. You erase it for the next person, and it asks for the Apple Account password of the person who left. We check whether the account owner, your MDM or Apple Business can remove the lock. If no recovery route is available, Apple may require proof of purchase. We register your Macs in Apple Business and set them up so the company can remove the lock itself.

What you can bring us in for

We find the cause of faults your team couldn't trace, move your devices to a new MDM, plan a new Apple setup or handle Apple admin alongside your team. You can book us by the hour, for a project or on a regular basis.

You have one contact on our side for the job
Next time the same thing comes up, your team has our notes to go on

When this service fits

Your team has an Apple task in front of it that it hasn't done before.
You need Apple help regularly, but not enough to hire someone for it.
You're an IT provider, and a client's Macs and iPhones need someone who knows Apple well.

How the work runs

We work in your systems, on-site or remotely, next to the people who will look after them once we're done.

We look at the task, how your setup works today and what result you need.
We agree who does what, which access we need, what we hand over and by when.
We do the work, whether that's tracking down a fault, changing a configuration or running a project.
We write up what we did and what's still open, and walk your team through it.

Frequently asked questions

Tell us what your team needs a hand with

Describe the task and the systems involved. We'll say how we'd go about it and whether it makes more sense by the hour or as a project.