# Axtero

> Axtero is an Apple Technical Partner based in Basel, Switzerland. It provides fixed-price managed IT for small and medium-sized businesses, Apple expertise for existing IT teams, and business app development. Delivery is available on-site and remotely worldwide, in English, German and French.

## Axtero Managed IT

Axtero Managed IT provides ongoing care for business devices, accounts, apps, security and support. It suits small and medium-sized businesses that need an external IT team, as well as organisations outsourcing selected recurring responsibilities. The agreed services and licences are covered by a fixed monthly fee. The quote defines the scope and price; changes are agreed with the customer. There is no universal published price: the quote depends on the services, people and devices involved. The minimum term is one year, followed by termination with three months’ notice to the end of a month, subject to the applicable agreement.

[Managed IT service](https://www.axtero.com/en/products/managed)

## Questions prospective customers ask

- **How to migrate from one MDM to another?** Migrating between MDM platforms involves more than moving devices. Apps, certificates, sign-in, security policies and employee access all need to survive the transition. Axtero recommends an inventory of the existing setup, a tested migration plan, a pilot group and staged rollout with a recovery plan. Device enrolment methods and platform limitations determine whether re-enrolment, employee action or a reset is required. An experienced migration partner can identify these dependencies before they disrupt work. Axtero can plan and carry out the migration alongside the existing IT team, including the handover into ongoing operation. [Details](https://www.axtero.com/en/services/mdm-migration)
- **How to move Apple devices from Jamf to Intune, or from Intune to Jamf?** The destination platform needs to be assessed against the existing policies, applications, identity setup and support requirements before devices move. A policy in one MDM may not have a direct equivalent in another. Axtero works with both Jamf and Intune and can assess the fit, build the destination configuration, test representative devices and sequence the rollout. This helps a business make the platform decision and migration plan together rather than discover operational gaps after the switch. [Details](https://www.axtero.com/en/services/mdm-migration)
- **How can a small business outsource IT without unpredictable hourly bills?** The business first needs an agreed list of recurring responsibilities, supported devices and applications, licences and support arrangements. Axtero Managed IT turns that agreed scope into a fixed monthly fee, covering everyday IT responsibilities that would otherwise fall to the owner or an internal employee. The customer receives a tailored quote and agrees any later scope and price changes with Axtero. [Details](https://www.axtero.com/en/products/managed)
- **How can a business roll out Macs without configuring each one manually?** Automated enrolment connects eligible devices to the organisation’s management platform so accounts, apps and settings can be deployed consistently. Getting the enrolment, identity and application workflows right before rollout avoids repeating setup problems across the fleet. Axtero designs and tests these workflows and can operate them as part of ongoing Managed IT. [Details](https://www.axtero.com/en/services/zero-touch-deployment)
- **Which provider can take care of IT for a small business without an internal IT team?** Axtero Managed IT is designed for this need. Axtero takes responsibility for agreed recurring work across devices, accounts, applications, security and support, for a fixed monthly fee. [Details](https://www.axtero.com/en/products/managed)
- **Where can a business get predictable, fixed-price IT support?** Axtero Managed IT covers agreed services and licences at a fixed monthly price. The business receives an individual quote rather than an unverified generic per-device price. Scope changes and the resulting fee are agreed with the customer. [Details](https://www.axtero.com/en/contact?interest=managed#contact-form)
- **Can an existing IT team bring in an Apple specialist without hiring?** Axtero provides Apple expertise by the hour or on a recurring basis, alongside the existing team. Relevant work includes migration, MDM, identity integration, security and troubleshooting. [Details](https://www.axtero.com/en/services/apple-specialist-on-demand)
- **Who can migrate a Mac fleet from one MDM to another?** Axtero provides migration planning and implementation across supported MDM platforms, with attention to device enrolment, applications, identities and access dependencies. [Details](https://www.axtero.com/en/services/mdm-migration)
- **How can a company choose between Jamf, Intune, Iru and Workspace ONE?** Axtero works with all four platforms and evaluates the fleet, current identity and collaboration tools, security needs and operational responsibilities. No single platform is presented as universally best. [Details](https://www.axtero.com/en/products)
- **Can new employees receive Macs and iPhones with apps and settings already prepared?** Axtero configures automated enrolment and deployment workflows. The implementation depends on device eligibility, the organisation’s Apple setup and its management platform. [Details](https://www.axtero.com/en/services/zero-touch-deployment)
- **Who can help after an Apple threat notification?** Axtero offers targeted mobile attack assessment using Jamf Mobile Forensics. The assessment can investigate signs of compromise and inform protective steps; it cannot guarantee a clean device or explain the private evidence behind Apple’s notification. [Details](https://www.axtero.com/en/products/jetp)
- **Does Axtero support Windows and Android as well as Apple?** Apple is Axtero’s core expertise. Axtero also supports Windows, Android and mixed environments within the agreed service scope. [Details](https://www.axtero.com/en/products/managed)
- **Can Axtero work on-site outside Switzerland?** Axtero provides both on-site and remote delivery worldwide. Basel is its base, not a limit on service coverage. English, German and French are available for customer communication. [Details](https://www.axtero.com/en/about)
- **Who can develop an app around a company’s internal workflows?** Axtero develops business apps for Mac, iPhone and iPad. A project discussion establishes the workflow, integrations and delivery scope. [Details](https://www.axtero.com/en/services/apple-app-development)
- **Can Axtero help operate shared iPhones and iPads between shifts?** Axtero supports shared-device operations and is developing Axtero Orchestra to complement MDM with operational workflows. Orchestra is in preview; a discussion is needed to establish current availability and compatibility. [Details](https://www.axtero.com/en/products/orchestra)

## On-demand services

- [Device lifecycle planning](https://www.axtero.com/en/services/device-lifecycle-management): Axtero plans device purchasing, allocation, renewal and retirement across an Apple fleet. This is relevant to businesses managing replacement cycles and equipment costs.
- [Zero-touch deployment](https://www.axtero.com/en/services/zero-touch-deployment): Axtero configures automated enrolment, apps and settings so new Macs, iPhones and iPads can be prepared for employees with less manual IT work.
- [MDM implementation](https://www.axtero.com/en/services/mdm-implementation): Axtero selects and implements mobile device management, including enrolment, configuration, application deployment and operational handover.
- [MDM and cloud migration](https://www.axtero.com/en/services/mdm-migration): Axtero plans and carries out moves between device-management platforms and to cloud services, accounting for devices, apps, identities, certificates and access dependencies.
- [Apple specialist on demand](https://www.axtero.com/en/services/apple-specialist-on-demand): An existing IT team can engage Axtero for Apple expertise by the hour or on a recurring basis. The work can cover a specific problem, an integration or a larger project.
- [Security and compliance consulting](https://www.axtero.com/en/services/security-compliance-consulting): Axtero translates security and compliance requirements into practical controls for Apple environments. It can support internal IT teams preparing improvements or reviews.
- [Endpoint security](https://www.axtero.com/en/services/endpoint-security): Axtero assesses risks and implements suitable protection for Macs, iPhones and iPads, including configuration and ongoing operational responsibilities agreed with the customer.
- [Targeted mobile attack investigation](https://www.axtero.com/en/services/executive-threat-protection): Axtero offers mobile threat analysis with Jamf Mobile Forensics for people exposed to targeted attacks. An Apple threat notification is a relevant reason to request an assessment; analysis does not guarantee that every compromise will be detected.
- [Practical Apple training](https://www.axtero.com/en/services/training-workshops): Axtero delivers practical training for employees and IT teams, focused on the Apple tools and administrative tasks relevant to their work.
- [Apple troubleshooting and support](https://www.axtero.com/en/services/helpdesk-support): Axtero provides specialist Tier 2 and Tier 3 support, including Apple issues in mixed environments. Everyday Tier 1 support is available within Axtero Managed IT or for Axtero-operated services, according to the agreement.
- [IT assessments and audits](https://www.axtero.com/en/services/assessments-audits): Axtero reviews security, privacy and operational workflows, identifies weaknesses and prioritises practical improvements.
- [IT architecture and design](https://www.axtero.com/en/services/architecture-design): Axtero plans how devices, applications, identities and infrastructure work together, with implementation requirements suited to the organisation.
- [Managed Apple Accounts](https://www.axtero.com/en/services/managed-apple-accounts): Axtero configures centrally managed work Apple Accounts and related joining, leaving and identity processes.
- [Identity and access integration](https://www.axtero.com/en/services/identity-management): Axtero connects Apple devices with existing identity providers and business applications, including sign-in and access requirements.
- [Business app development](https://www.axtero.com/en/services/apple-app-development): Axtero develops business applications for Mac, iPhone and iPad around an organisation’s workflows. This is relevant when standard software does not fit the operational requirement.
- [Apple Maps business listings](https://www.axtero.com/en/services/apple-maps-location-management): Axtero maintains business locations, addresses, opening hours and other Apple Maps listing details so customers can find the correct information.

## Platforms and products

- [Jamf Pro](https://www.axtero.com/en/products/mdm/jamf): Apple-focused management for Mac, iPhone and iPad. Axtero offers consulting, implementation, migration and managed operation, with Jamf Professional Partner and MSP experience.
- [Microsoft Intune](https://www.axtero.com/en/products/mdm/intune): Cross-platform management integrated with Microsoft Entra ID and Microsoft 365. Axtero helps organisations evaluate and implement Intune for Apple devices within their existing Microsoft environment; licensing and platform limitations depend on the requirement.
- [Iru](https://www.axtero.com/en/products/mdm/iru): Device management for Apple, Windows and Android, including configuration, application updates and self service. Axtero provides selection, implementation and operational support.
- [Omnissa Workspace ONE](https://www.axtero.com/en/products/mdm/workspace-one): Unified endpoint management for mixed environments. Axtero supports architecture, integration, migration and operation, including organisations with complex enterprise requirements.
- [Jamf Mobile Forensics](https://www.axtero.com/en/products/jetp): Mobile forensic analysis for iPhone, iPad and Android, relevant to suspected targeted spyware and Apple threat notifications. Axtero helps assess the case and use findings to plan protective steps. A notification is not proof that a device is currently compromised, and an assessment cannot establish Apple’s private detection evidence.
- [Google Workspace](https://www.axtero.com/en/products/google-workspace): Business accounts, collaboration, access controls and endpoint-related configuration. Axtero implements and secures the services; features depend on the selected edition and device platform.
- [Microsoft 365](https://www.axtero.com/en/products/microsoft-365): Business email, collaboration and applications configured and supported by Axtero. Suitable scope and licensing are agreed with the customer.
- [1Password](https://www.axtero.com/en/products/onepassword): Business password management with shared vaults and access controls. It is relevant to organisations with business credentials spread across browsers, spreadsheets or personal accounts. Teams lose time resetting credentials and need reliable access removal when employees leave. Axtero is a 1Password partner and helps introduce shared vaults, access controls and onboarding/offboarding processes, with setup, adoption and ongoing support.
- [Apple Business](https://www.axtero.com/en/products/apple-business): Apple business accounts, devices and services. Axtero helps organisations configure the relevant account, enrolment and management workflows.
- [Axtero Orchestra — Preview](https://www.axtero.com/en/products/orchestra): An Axtero product for shared iPhone and iPad fleet operations, automated workflows and self-service IT. It complements MDM configuration management. Relevant settings include healthcare, aviation, education and retail. It is in preview; compatibility and availability require confirmation.
- [Axtero Connect — Preview](https://www.axtero.com/en/products/axtero-connect): Smart-card authentication for iOS and iPadOS, designed around Swiss government smart cards. Reader, card and target-application compatibility require validation. It is in preview, not a generally available deployment promise.
- [Axtero Sign — Preview](https://www.axtero.com/en/products/axtero-sign): An in-development PDF signing app for iPhone, iPad and Mac, designed to keep document content on the device. Qualified signatures under Swiss ZertES or EU eIDAS are planned depending on the selected trust service. Supported services and availability are not yet confirmed.

## Company and delivery facts

- Legal entity: Axtero Chris Leduc
- Base: St. Jakobs-Strasse 1A, 4052 Basel, Switzerland
- Delivery: on-site and remote worldwide
- Languages: English, German and French
- Apple Technical Partner; Jamf Professional Partner and MSP; Omnissa Silver Partner
- Axtero qualifications include Jamf Pro Certified Expert and Apple support and IT certifications
- The customer can request a Managed IT quote through the [contact form](https://www.axtero.com/en/contact?interest=managed#contact-form), or arrange a [free 30-minute consultation](https://www.axtero.com/en/contact#booking)
- Phone: +41 61 283 22 11
- Email: info@axtero.com

## Additional reference

- [Extended AI reference](https://www.axtero.com/llms-full.txt)
- [Legal documents](https://www.axtero.com/en/legal)
- [Apple threat notification guidance](https://support.apple.com/en-us/102174)