Training & Workshops
Your IT team is great with Windows. Hand them a Mac support ticket and they're Googling basics. Every Apple issue takes 3x longer than it should, and users notice. We get your team up to speed.
The challenges you're facing
IT team lacks Apple expertise
They know Windows inside out. macOS? They can handle password resets and maybe printer issues. Anything deeper, such as kernel extensions, provisioning profiles, or MDM troubleshooting, and they're stuck. Every Mac problem becomes a research project.
Impact: Slow ticket resolution, frustrated users, escalations to you
Knowledge isn't documented
Maybe one person on the team knows Macs. When they're on vacation, Mac support stops. No documentation, no knowledge sharing, no redundancy. You've got a single point of failure.
Impact: Vulnerability to turnover, inconsistent support quality
Can't evaluate vendors
MDM vendor pitches you a solution. Your team can't evaluate if it's right. You don't know which features matter, which are marketing fluff. You're making expensive decisions without technical confidence.
Impact: Poor technology choices, overpaying for wrong solutions
Practical Apple training for IT professionals
Hands-on workshops designed for Windows-focused IT teams. We cover macOS fundamentals, MDM administration, troubleshooting workflows, and security best practices. Your team learns to confidently support, manage, and secure Apple devices without constant escalation.
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Core macOS support skills: from basics to advanced troubleshooting
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MDM platform training: Jamf, Intune, or your chosen solution
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Real-world scenarios: exercises based on your actual environment
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Documentation templates: your team leaves with reference materials
Workshops
Custom training sessions for your IT team. From Apple basics to advanced MDM administration.
Request a WorkshopSpeaking Engagements
Keynotes and strategic sessions by Chris Leduc for conferences and corporate events.
Frequently Asked Questions
Get your IT team confident with Apple
20 minutes to scope a training program that fits your team's level.
