Train your team
Apple tickets get passed on to someone else, even when your team could solve them with a bit of practice. Our workshops give them that practice, on cases from their own work.
We teach at your team's level, in the tools you use
Someone new on the helpdesk and an experienced MDM admin need different workshops, so we plan each one for the people taking part. Each topic starts with a short explanation. Then everyone does the task themselves, and we help where they get stuck.
Exercises built on your own devices and support cases
Reference material for every task we covered, so people can look things up later
When this service fits
Your support team is looking after more Macs, iPhones or iPads than it used to.
Your administrators need more practice with your MDM or with the support cases they see most.
How we plan and run a workshop
We plan each workshop backwards from the tasks your team should be able to handle on its own afterwards.
We talk to you about what your team already knows and which Apple cases keep coming back.
We choose the topics with you and build exercises in the tools your team works with.
We run the workshop at your office or remotely, whichever suits your team.
Afterwards, we look at what your team still needs to learn and whether a follow-up makes sense.
Workshops
Training for your IT team, from Apple basics to advanced MDM administration. Tell us who will attend and which Apple questions keep coming up, and we plan the session around them.
Frequently asked questions
Tell us where your team gets stuck with Apple
We'll ask who would take part and which Apple tickets they pass on most, then suggest topics and a format for your workshop.
