Quality

Quality means reliable IT services and software that meet agreed requirements, protect customer data and remain maintainable. This guides our consulting, software development and managed services.

Before work begins, we agree the scope, responsibilities and acceptance criteria. We review feasibility, risks and dependencies before making commitments.

We document changes and their approval. We test relevant functions, record results and open issues, and verify delivery before handover. Software changes receive independent review where appropriate.

We assess suppliers for the service they provide. We retain approvals, verification results and handover records in the project.

We record complaints and material faults, assess their impact and assign corrective action. We identify causes and verify the correction before closure.

We review delivery results, recurring faults and supplier performance. We use these findings to improve our procedures and controls.

Management owns quality, provides the required resources and approves changes to our quality controls. Please send quality concerns to info@axtero.com.

Axtero holds no ISO 9001 certification. This statement makes no claim of conformity with an ISO standard.